Terms of service

Terms of Service

Last updated: October 22, 2025

OVERVIEW

This website is operated by Tag Buddy. Throughout the site, the terms “we”, “us” and “our” refer to Tag Buddy. Tag Buddy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website following updates constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority and have given consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. Material is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more timely sources. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information that is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

SECTION 4 – MODIFICATIONS TO THE SERVICE & PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our policies.

We have made every effort to display as accurately as possible the colors and images of our products that appear online. We cannot guarantee that your device’s display of any color will be accurate.

We reserve the right—but are not obligated—to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and to limit the quantities of any products or services that we offer. All descriptions of products or pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, payment card, and/or billing or shipping address. If we change or cancel an order, we may attempt to notify you via the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account details (including email and payment information) so we can complete your transactions and contact you as needed.

SECTION 7 – THIRD-PARTY TOOLS & LINKS

We may provide you with access to third-party tools and/or links over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties or endorsements.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content made in connection with any third-party websites. Please review third-party policies and practices and make sure you understand them before you engage in any transaction.

SECTION 8 – USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS

If you send certain submissions (e.g., contest entries) or, without a request, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive, or obscene material, malware, or otherwise affect the operation of the Service or any related website. You are solely responsible for any comments you make and their accuracy.

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 – ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions; and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

SECTION 11 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content for: (a) any unlawful purpose; (b) soliciting others to perform or participate in unlawful acts; (c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (e) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating; (f) submitting false or misleading information; (g) uploading or transmitting malware; (h) collecting or tracking the personal information of others; (i) spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) any obscene or immoral purpose; or (k) interfering with or circumventing the security features of the Service or related websites.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free; nor do we warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Tag Buddy, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service.

SECTION 13 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Tag Buddy and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 14 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly we may deny you access to our Services (or any part thereof).

SECTION 16 – ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 17 – GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada.

SECTION 18 – WARRANTY

Most Tag Buddy products are personalized; therefore, refunds are generally not available. However, if an item arrives defective or damaged, it is covered by a 6-month warranty for manufacturer defects.

  • Warranty excludes theft, loss, normal wear, misuse, or negligence.
  • Warranty is limited to one claim per order.
  • We may require photos and/or a return of the item with a prepaid label before a replacement is issued.
  • Please retain the product until the claim is closed; if the product is unavailable when requested, the claim may be void.
  • Claims must be initiated within 40 days of delivery.

To initiate a claim, contact us at contact.tagbuddy@gmail.com.

SECTION 19 – MISSHIPMENTS

We strive for exceptional order accuracy. If your order is missing an item or you received the wrong item, please contact contact.tagbuddy@gmail.com within 5 days of delivery. Keep the packaging and provide photos when contacting us. We may require the product to be sent back to us.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Contact Information

Tag Buddy
Email: contact.tagbuddy@gmail.com